1. I can't sign in

Describe your problem and send a request with your UUID from gosu.ai/account to support@gosu.ai

2. I can't add bot in Steam

Send your Steam account link to support@gosu.ai, we will add you ASAP

3. I didn't receive registration email

Describe your problem and send a request with your UUID from gosu.ai/account to support@gosu.ai

4. How to change language in the app?

Proceed to Settings > Language to set up the preferred language

5. I can't turn off notifications in the app

To mute GOSU Assistant during a match - Press F11. To turn off overall/specific notifications - proceed to Settings > Main (LoL, DOTA 2)

6. App doesn't find my account

Play 1 game with GOSU Assistant and your account will show up

7. How can I change my Steam account in the app?

You can't do it in the app. Describe your problem and send a request with your UUID from gosu.ai/account to support@gosu.ai

8. How to delete my account and all the data?

Send a request with your UUID from gosu.ai/account to gdpr@gosu.ai

9. Am I on the blacklist of GOSU.AI. They just throw me reports in Dota 2

Send a request with your UUID from gosu.ai/account to support@gosu.ai

10. I forgot to cancel the subscription, want a refund

We can do a last used month subscription refund in this case, just send us a message to support@gosu.ai

11. I didn't know your service charges automatically

You agree to that by pushing "subscribe", but there is also an option to cancel anytime you decide to do so

12. I can't turn off notifications in Steam

Open "Friends & Chat" in Steam, find GOSU Assistant and right-click on it, then select Manage > Notifications

13. My matches are processing too long

The delay is most often related to game server issues

14. Some of my matches are not analysed

The problem usually occurs on game servers, that's why we're missing some data

15. My profile is not appearing

Describe your problem and send a request with your UUID from gosu.ai/account to support@gosu.ai

16. I have an issue with the window size of the app

Try to restart the app in this case

17. I cannot access Discord for premium users

  1. Do you have a Membership (former GOSU Premium)? If you haven't, please visit https://gosu.ai/club
  2. In any case, click "Join Discord" button https://gosu.ai/club
  3. GOSU The Lord Bot will grant you a "gentleman" role
  4. Now you can choose the category you are interested in. Go to #bots and type: !join gentlemen-lol-en — League of Legends in English !join gentlemen-dota-en — Dota 2 in English !join gentlemen-dota-ru — Dota 2 in Russian
https://media.discordapp.net/attachments/727101264055369728/727430252686475334/Untitled.png

18. How can i cancel my subscription?

We are sad to see you go... Here is a step by step screenshots of the way to come back to a free-plan after you follow this link: https://gosu.ai/payment


GOSU.AI